Frequently Asked Questions
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      2. Frequently Asked Questions

      Why is my device location not updating the Field Tool?

      When you have enabled your location to be shared, the Field Tool will display and update the location sent by your device about every 2.5 minutes.  However, this will NOT occur when:
      • There is no or poor connectivity.  When in offline mode, the device will not transmit locations until a connection has been reestablished (this is done automatically unless the application has been placed in the Force Offline mode).
      • The device is off.
      • The device is in Airplane mode.
      • The application is closed (swiped off).
      • The device is not in motion.
      • The device has not moved more than 30 meters.
      • No motion is sensed.
      The device, installation of the app, and settings can also cause the location to not update.