Intterra is an access-controlled system. Access to data and tools is based on roles and permissions
- Contact your organization's Intterra Administrator for a username.
- Open the "Welcome!" email from Intterra Communications and follow instructions to verify your new account within seven days.
Step 1: Verify Your Account
NOTE: If you don't see (or can't find) your verification email, check out How do I reset my password after I get locked out of Intterra? for helpful tips.
- Click Verify Account.
- Create a password and click Save (see requirements note below).
- Click Home to go to the login webpage.
NOTE: Password requirements:
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Must be a new password with at least six characters total.
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Must include at least one uppercase letter, one lowercase letter, and one number.
Step 2: Login
Visit portal.intterragroup.com to begin. SCOUT users please visit portal.ngscout.org
- Enter your username.
- Enter your password.
- Check the Stay logged in box if you want your Intterra login to persist from one browser session to another (a session of the same browser type). Otherwise, your login session will stay open for eight hours unless you close your browser or log out of the system first. NOTE: DO NOT check if using a publicly accessed computer.
- When checked, this allows a user to bypass the password entry for seven days. (It is a rolling seven days - each time the user accesses the application, a new seven-day timer kicks off.)
- Checking the box only applies to the browser that was used to originally select the "Stay logged in" feature. (For example, the login session does not persist if opening an Edge browser when the original access was entered in Chrome.)
- Click SIGN IN.
- Coming 1/1/2025 - SCOUT ONLY! Users with a caloes email address are now required to use Multi-Factor Authorization
- If you ever forget your password, click account recovery to create a new one.
Intterra will lock your account access if you enter your username and password incorrectly five times. In that case, you can either reset your password (by clicking the account recovery link just under the blue SIGN IN button) - OR - you can wait 15 minutes and try your current password again.
Caution:
Users who have exceeded the maximum inactivity period will have their account deleted by the system. The inactivity period varies by system, but the default is 365 days. Most state wildfire systems are set to 720 days.
Inactivity period is based on days since the last login. So users who use Intterra daily and never log out and back in can have their account deleted.
Users who have lost there account will need to reach our to their system administrator to have their account recreated.