Frequently Asked Questions

Answers to common questions.

• Why is Air Intel Missions List is Empty?
• Where is the search box on a phone?
• I'm an Intterra Administrator. Can I reset a user's password for them?
• Why can't I see a layer that I know I have turned on?
• Using LastPass & Intterra
• What is the Enterprise Geospatial Portal (EGP)?
• Why can't I see the map pointer when I open an incident bar in Briefing Mode?
• Why does data disappear from my Field Tool map?
• I want to add a photo. Should I take the picture first, and add it later, or take it while going through the workflow?
• What data sources are in Intterra and how can I tell if a layer is specific to my agency?
• How do I Email a PDF report?
• What is the difference between Maps, Portal, and Analytics (when I log in)?
• Are times next to Airborne and Satellite Intel Tool images in Mountain Standard Time?
• How do I print a map?
• Track Airborne Intel Aircraft
• How do I share my maps and data?
• How can I see a list of users, who is assigned to what role, etc.?
• Can we export a map or a shapefile and print on a plotter, i.e., a large map?
• Why is my device location not updating the Field Tool?
• Why does the Field Tool drain my battery even when I'm not using it?
• How can I use this map from Intterra in other apps and documents?
• How do I clear user settings?
• Can I add photos?
• Why is it recommended that I "Always" allow location access for the Field Tool?
• How do I edit a map feature?
• Why don't I see the correct address in the auto-fill list?
• Is there an export feature that would allow me to copy the Structure Preplan (SPP) data out for mapping purposes?
• Who is allowed to assign users an Admin role?
• Why can't I see all the same layers of data in the Field Tool that I have available in Intterra?
• I am an account manager - can I see which user accounts are locked?
• How do I reset my password after I get locked out of Intterra?
• Can I create a larger offline area in the Field Tool so I can cover my response area?
• How often is data in my Field Tool offline areas refreshed?
• I downloaded the Field Tool. Why do I only see a few layers and none of the tool?
• What are National Fireguard Detections?
• I am trying to add a new user, but their name is already "in the system" even though that name is not in our user list! What's going on and what can I do?
• How do I see the percent acres by landowner for a wildfire?
• How do I easily share access to Intterra?
• When is my Field Tool data automatically refreshed (when I have Internet service)?
• Why don't I see all of the features on my Field Tool map?
• I'm an Intterra Administrator. How do I change a user's Email address?
• Why is there no legend for some layers?
• How do I find what role my account is assigned?
• When I try to update the details of a map feature (by clicking on it and scrolling down), the Edit option is not available! What can I do?
• What is Remote Sensing?
• How do I change workspaces in the Field Tool?
• How do I request additional layers/webservices get added to Intterra?
• Where does the Briefing Mode map get its data?
• Why can't I see my location on the map?
• Can I add a panoramic photo to a tool that has photo attachment capabilities?
• How do QR codes work within Intterra?
• What are my options for Structure Preplan data?
• Why doesn't autofill work when I am offline in the Field Tool?
• What does the filter button mean in the SitStat Monitor?
• What is the difference between AVL and Mobile Resources?
• I'm an Intterra Administrator. Is there a way to add several new users at once?
• Do you use a specific standard for Preplans?
• Why can't I map or edit an incident?
• How do I search for a latitude/longitude and put a point on the map?
• What is the Demographics (EJSCREEN Layer)?
• How do I quickly monitor all of the incidents in my area?
• Why does the basemap disappear when I zoom in close?
• How do I get to Briefing Mode?
• Why don't I see the correct fire name in the incident auto-fill list?
• How do I change the opacity of a map?
• The incident information is blocking my preplan. What do I do?
• Should I use Intterra Maps (web) or the Field Tool?
• How does drivetime work?
• How can I make changes to an existing map feature?
• Why do incidents and units 'cluster' when in close proximity using the SitStat Monitor?
• How often is the MODIS/VIIRS satellite detection updated?
• Do I have access to imagery from above an incident (remotely sensed data)?
• How can I export to a KML format?
• What is the Available Resources chart showing me?
• Why is the Field Tool not loading basemaps or layers?
• I heard I can see Airborne Intel in Intterra. Where do I find that tool?
• What if my KMZ/KML or Shapefile loads but does not display data after I load it?
• Why doesn't the Home Risk rating symbol update when I save an assessment in the Field Tool?
• Does Intterra communicate two ways with IRWIN or just feeding Intterra?