Knowledge Base
Intterra's Website
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Frequently Asked Questions
Learn the Basics
Overview
Manage Layers
Info Panel - Navigate, layer info, coordinates
Add and Edit
Tools
Briefing Mode
Legend
Workspaces
Workflows & Best Practices
Operations
Incident Management
Preplans
Aviation and Airborne Intel
Reporting & Analytics
Analytics App
Performance Tools
Wildfire
Field Tool App
Training
User Administration
Data Sharing using ESRI
Overview
Intterra hosted
Agency Hosted
Onboarding
Onboarding - Step 1: Getting Started
Onboarding - Step 2: What's Next?
Onboarding - Step 3: Submitting Your Data
Onboarding - Remote Sensing
What's New
Frequently Asked Questions
Client Specific
System Maintenance and Policies
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Knowledge Base
Frequently Asked Questions
Learn the Basics
Overview
Manage Layers
Info Panel - Navigate, layer info, coordinates
Add and Edit
Tools
Briefing Mode
Legend
Workspaces
Workflows & Best Practices
Operations
Incident Management
Preplans
Aviation and Airborne Intel
Reporting & Analytics
Analytics App
Performance Tools
Wildfire
Field Tool App
Training
User Administration
Data Sharing using ESRI
Overview
Intterra hosted
Agency Hosted
Onboarding
Onboarding - Step 1: Getting Started
Onboarding - Step 2: What's Next?
Onboarding - Step 3: Submitting Your Data
Onboarding - Remote Sensing
What's New
Frequently Asked Questions
Client Specific
System Maintenance and Policies
Frequently Asked Questions
Answers to common questions.
Why is Air Intel Missions List is Empty?
Where is the search box on a phone?
I'm an Intterra Administrator. Can I reset a user's password for them?
Why can't I see a layer that I know I have turned on?
Using LastPass & Intterra
What is the Enterprise Geospatial Portal (EGP)?
Why can't I see the map pointer when I open an incident bar in Briefing Mode?
Why does data disappear from my Field Tool map?
I want to add a photo. Should I take the picture first, and add it later, or take it while going through the workflow?
What data sources are in Intterra and how can I tell if a layer is specific to my agency?
How do I Email a PDF report?
What is the difference between Maps, Portal, and Analytics (when I log in)?
Are times next to Airborne and Satellite Intel Tool images in Mountain Standard Time?
How do I print a map?
Track Airborne Intel Aircraft
How do I share my maps and data?
How can I see a list of users, who is assigned to what role, etc.?
Can we export a map or a shapefile and print on a plotter, i.e., a large map?
Why is my device location not updating the Field Tool?
Why does the Field Tool drain my battery even when I'm not using it?
How can I use this map from Intterra in other apps and documents?
How do I clear user settings?
Can I add photos?
Why is it recommended that I "Always" allow location access for the Field Tool?
How do I edit a map feature?
Why don't I see the correct address in the auto-fill list?
Is there an export feature that would allow me to copy the Structure Preplan (SPP) data out for mapping purposes?
Who is allowed to assign users an Admin role?
Why can't I see all the same layers of data in the Field Tool that I have available in Intterra?
I am an account manager - can I see which user accounts are locked?
How do I reset my password after I get locked out of Intterra?
Can I create a larger offline area in the Field Tool so I can cover my response area?
How often is data in my Field Tool offline areas refreshed?
I downloaded the Field Tool. Why do I only see a few layers and none of the tool?
What are National Fireguard Detections?
I am trying to add a new user, but their name is already "in the system" even though that name is not in our user list! What's going on and what can I do?
How do I see the percent acres by landowner for a wildfire?
How do I easily share access to Intterra?
When is my Field Tool data automatically refreshed (when I have Internet service)?
Why don't I see all of the features on my Field Tool map?
I'm an Intterra Administrator. How do I change a user's Email address?
Why is there no legend for some layers?
How do I find what role my account is assigned?
When I try to update the details of a map feature (by clicking on it and scrolling down), the Edit option is not available! What can I do?
What is Remote Sensing?
How do I change workspaces in the Field Tool?
How do I request additional layers/webservices get added to Intterra?
Where does the Briefing Mode map get its data?
Why can't I see my location on the map?
Can I add a panoramic photo to a tool that has photo attachment capabilities?
How do QR codes work within Intterra?
What are my options for Structure Preplan data?
Why doesn't autofill work when I am offline in the Field Tool?
What does the filter button mean in the SitStat Monitor?
What is the difference between AVL and Mobile Resources?
I'm an Intterra Administrator. Is there a way to add several new users at once?
Do you use a specific standard for Preplans?
Why can't I map or edit an incident?
How do I search for a latitude/longitude and put a point on the map?
What is the Demographics (EJSCREEN Layer)?
How do I quickly monitor all of the incidents in my area?
Why does the basemap disappear when I zoom in close?
How do I get to Briefing Mode?
Why don't I see the correct fire name in the incident auto-fill list?
How do I change the opacity of a map?
The incident information is blocking my preplan. What do I do?
Should I use Intterra Maps (web) or the Field Tool?
How does drivetime work?
How can I make changes to an existing map feature?
Why do incidents and units 'cluster' when in close proximity using the SitStat Monitor?
How often is the MODIS/VIIRS satellite detection updated?
Do I have access to imagery from above an incident (remotely sensed data)?
How can I export to a KML format?
What is the Available Resources chart showing me?
Why is the Field Tool not loading basemaps or layers?
I heard I can see Airborne Intel in Intterra. Where do I find that tool?
What if my KMZ/KML or Shapefile loads but does not display data after I load it?
Why doesn't the Home Risk rating symbol update when I save an assessment in the Field Tool?
Does Intterra communicate two ways with IRWIN or just feeding Intterra?