User Administration
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      User Passwords

      Password setup, requirements, and resetting

      New Intterra users can be invited to set up a password in two different ways: 
      1. A System Administrator adds one or more new users, and the system automatically sends each new user an email invitation to set up a password.
      2. A System Administrator can send or post a URL (or bit.ly or QR Code generated for that URL) to sign up multiple new users.  These are automatically designated in Intterra as temporary users so that the Admin can easily find (and update or delete) them in the user list.
      Users are sent a verification email to confirm their account, and then set up their own password.
      Password Requirements:
      • Must be a new password.
      • Must be at least six characters total.
      • Must include at least one uppercase letter, one lowercase letter, and one number.
      If a user experiences trouble with their user account and password setup, follow these guidelines:
      • If you have trouble getting your password set up because you cannot find the account verification email, try this:
        • Look in your email's Spam folder and, if you use Gmail, look in the Promotions folders.  (If you aren't sure how to do this, search for "how to find spam folder" in your favorite web browser; you may want to add "in Outlook" or "in Gmail," or whatever email program you use.)
        • Search for an email from "Intterra Communications" or just "Intterra."  The subject line should be "New Intterra account created."
        • Ask a colleague or a technical person in your office to assist you, if needed.
        • To avoid future cases of Intterra email landing in your Spam or Promotions folders, right-click on the email and send it to your primary inbox folder.
      • A user has five attempts to log in using the password they set for their account before a 15-minute timeout is invoked.   If you have a verified account with a password  and you have trouble logging in, you have three options: 
      1. Set a new password:
        • Select the account recovery link that is right below the blue SIGN IN button on the login page at portal.intterragroup.com.
        • Type in your username or email and press Reset.
        • Look for the account verification email sent to you.  If you don't see it right away, check your Spam folder and Promotions folder, if you have one. (Advice on that situation is provided above.)
        • Open the email and select the blue Recover Account button.
        • Type a new password (refer to the password requirements, above).
        • Login using your new password.
      2. Wait 15 minutes after being locked out of your account.  Your access will be reset and you can try the password you have again.
      3. Contact your agency's administrator.  They can:
        • Unlock User.  The is no change to the password or notification to the user. This is option is helpful for users who don't have access to email and know their password.
        • Reset Password.  This is the same as the user clicking on recover account on the login page. They will receive an email with a link to recover their account. They will need to click on Recover Account and select a new password.