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Frequently Asked Questions
Answers to common questions.
- I'm an Intterra Administrator. Can I reset a user's password for them?
- Why can't I see a layer that I know I have turned on?
- Using LastPass & Intterra
- What is the Enterprise Geospatial Portal (EGP)?
- Why does data disappear from my Field Tool map?
- How do I Email a PDF report?
- What is the difference between Maps, Portal, and Analytics (when I log in)?
- How do I print a map?
- Track Airborne Intel Aircraft
- How do I share my maps and data?
- How can I see a list of users, who is assigned to what role, etc.?
- Can we export a map or a shapefile and print on a plotter, i.e., a large map?
- Why is my device location not updating the Field Tool?
- Why does the Field Tool drain my battery even when I'm not using it?
- How can I use this map from Intterra in other apps and documents?
- How do I clear user settings?
- Why is it recommended that I "Always" allow location access for the Field Tool?
- How do I edit a map feature?
- Is there an export feature that would allow me to copy the Structure Preplan (SPP) data out for mapping purposes?
- Who is allowed to assign users an Admin role?
- I am an account manager - can I see which user accounts are locked?
- How do I reset my password after I get locked out of Intterra?
- Can I create a larger offline area in the Field Tool so I can cover my response area?
- I downloaded the Field Tool. Why do I only see a few layers and none of the tool?
- What are National Fireguard Detections?
- How do I see the percent acres by landowner for a wildfire?
- How do I easily share access to Intterra?
- Why don't I see all of the features on my Field Tool map?
- How do I find what role my account is assigned?
- When I try to update the details of a map feature (by clicking on it and scrolling down), the Edit option is not available! What can I do?
- What is Remote Sensing?
- Where does the Briefing Mode map get its data?
- Why can't I see my location on the map?
- Can I add a panoramic photo to a tool that has photo attachment capabilities?
- What are my options for Structure Preplan data?
- What is the difference between AVL and Mobile Resources?
- I'm an Intterra Administrator. Is there a way to add several new users at once?
- Why can't I map or edit an incident?
- How do I search for a latitude/longitude and put a point on the map?
- How do I quickly monitor all of the incidents in my area?
- Why does the basemap disappear when I zoom in close?
- Should I use Intterra Maps (web) or the Field Tool?
- How does drivetime work?
- How can I make changes to an existing map feature?
- How can I export to a KML format?
- I heard I can see Airborne Intel in Intterra. Where do I find that tool?
- What if my KMZ/KML or Shapefile loads but does not display data after I load it?
- Does Intterra communicate two ways with IRWIN or just feeding Intterra?
- Why can't I login to AGOL layers?
- Why is Air Intel Missions List is Empty?
- Where is the search box on a phone?