We try very hard, but issues do pop-up.
- Field Tool crashes for new Android users
New Android Users installing the Field Tool for the first time will find the app crashes when it first asks you to enable Location and Notification permissions.Solution: New Android Users installing the Field Tool for the first time will find the app crashes when it first asks you to enable Location and Notification permissions.
- Third-party layers included in Intterra stop working
3rd party layers used by Intterra sometimes stop working either because the provider stopped sharing data or made a change in the access point of credentials. For the latest on layers and known issues, please check Common Data Layers in Intterra.
- Air Intel Tool is empty
There are no missions showing in the Air Intel Tool when opened. This normally occurs when there are been not recent missions - the numbers days loaded is configured for the tool and is normally set to 15 to 60 days.Solution. If you have reason to believe that there should be missions listed, check to see if there are missions showing when using a different network to connect to the internet - i.e. home, device data or hotspot. If it works there, then contact your agency IT department and have https://airborne.intterra.io/ whitelisted.
- Odd map behavior in Stat Stat Monitor when zooming in or tool an incidents
A few users have seen incidents and units not display on the map when zooming in and/or the basemap doesn't finish loading.Solution. Please clear user settings in the Layers menu.
- Find Places search does not work with USNG coordinates
Searching for USNG coordinates (i.e. 13SDD 34504 10742) returns no results.
- Field Tool will not open on some iOS devices
There are reports of the Field Tool not opening on some iOS devices. The issue appears to be isolated to agency-owned devices managed by a third-party Mobile Device Management (MDM) application using iOS 14.1 or later.
Recently Resolved Issues
Please see Release Notes for information on recently resolved issues.